How defence work arrives
A family member has been detained, questioned or charged, and someone is searching at two in the morning for a lawyer who will answer. Availability is the first filter and competence in the specific charge is the second. Practices that publish office hours and a contact form lose these clients entirely, because the search continues until someone picks up the phone, and that is the person instructed.
What we build for a defence practice
First, immediate contact prominently placed, with real availability stated, since that is the moment the decision is made. Second, pages by charge type explaining the process, the stages and what happens next, which is what a panicking family needs to read at that hour. Third, fee structure explained for a client who has no idea what defence costs. Fourth, a confidential enquiry route capturing the essential facts, so the lawyer arrives at the police station already informed.