What prospective users check
Someone considering a mobile wallet is asking whether their money is safe, what it costs to top up and withdraw, where it is actually accepted, and what happens if a transfer fails. Those are the questions that decide installation, and most wallet sites answer none of them, preferring lifestyle imagery and a store badge. Acceptance is the most concrete gap: a wallet is only as useful as the places that take it, and users cannot see that anywhere.
What we build for a wallet
First, security explained in terms a non-technical user can evaluate: what protects the balance, what happens on device loss, who is liable. Second, complete fee disclosure for top-up, transfer and withdrawal, which is the comparison being made. Third, an acceptance map and merchant directory, since usefulness is local and demonstrable. Fourth, support routes with stated response times, because a payment failure without help is how a wallet loses a user permanently.