What electrical customers need
Electrical enquiries split between urgent faults — no power, burning smell, tripping breakers — and small planned jobs like adding sockets or fitting lights. Both want a price and an arrival time. Customers cannot judge electrical competence, which means cheap unqualified work wins unless qualification is visible. Concealed work compounds it: nobody can see whether a circuit was done properly until something fails years later.
What we build for an electrician
First, an emergency route with pricing and coverage, since faults are the urgent half. Second, pricing per job and per point for planned work, which is how customers describe what they want. Third, qualifications and certification published, plus certificates issued on completion, because that is the only evidence of concealed work. Fourth, booking with a fault or job description, so the right tools and parts arrive on the first visit.