How small jobs get booked
The customer has a short list of small tasks and one question: what will this cost. They are not evaluating skill, they are avoiding an open-ended bill and an argument at the end. Services that publish per-job prices — fit a shelf, replace a socket, assemble a wardrobe — convert immediately; services that insist on inspecting first lose to them. Internally, the problem is utilisation: technicians with gaps between jobs that nobody can fill because bookings arrive by phone.
What we build for a handyman service
First, a job catalogue with fixed prices for the common tasks, plus an hourly rate for everything else, so the customer can self-assemble an order. Second, slot booking with a stated arrival window, since waiting all day is the complaint this trade generates most. Third, address validation against zones and dispatch to the nearest technician. Fourth, bundling prompts — because most customers have three small jobs and only mentioned one.