What jewellery repair customers fear
Bringing jewellery for repair means leaving something valuable and often irreplaceable with a stranger, with a persistent suspicion that gold might be substituted or a stone swapped. That fear keeps people from repairing pieces they never wear. Resizing, restringing, stone replacement and restoration all have prices that are never published. Insurance-related repairs and valuations are a separate and steady revenue line almost nobody advertises.
What we build for a workshop
First, service pricing by repair type with what each involves, since nothing is published and customers assume the worst. Second, the handling process documented: weighing on receipt, photographs, condition records — which addresses the substitution fear directly and is cheap to do. Third, photo assessment for a remote estimate, removing the exploratory trip. Fourth, valuation and insurance repair work presented as a service, plus restoration examples that show craft.