What watch owners need to know
Someone with a valuable or sentimental watch needs to know whether you work on that movement, whether genuine parts can be sourced, what a service costs, how long it takes, and what happens if something is damaged. Vintage pieces add a further question about parts availability. Most repair services rely on a shop window, which limits them to their own street, while owners of good watches would happily send one by post if the service were documented.
What we build for a repair service
First, capability by brand and movement type, since owners of serious watches will not risk an unspecified workshop. Second, service pricing and turnaround by work type, plus parts sourcing for vintage pieces. Third, postal repair with insured shipping and documented condition on receipt, which opens the whole country rather than one street. Fourth, watchmaker credentials and completed work, because this is a craft purchase bought entirely on evidence.