What hosting customers evaluate
Hosting is a commodity where price is visible and quality is not, so customers choose cheaply and then discover support response times and uptime reality. Local providers can win on support and migration help, which is exactly what they usually fail to communicate. Migration is the largest switching barrier: customers stay with a provider they dislike because moving a site feels risky.
What we build for a provider
First, plan comparison with real resource limits, since vague unlimited claims are the reason customers distrust this category. Second, actual uptime evidence and support response times published, the two things price cannot convey. Third, free migration presented as a service, which is the single biggest lever on switching. Fourth, a control panel and self-service account management, plus domain management and billing, so routine tasks never require a support ticket and your team spends its time on the problems that actually need a person.