Why club administration breaks down
A growing club accumulates systems: memberships in one spreadsheet, class attendance on paper, coach hours in a notebook, payments in a cash book. Nothing reconciles, so the owner cannot answer basic questions — which classes are profitable, which coach retains members, how many memberships lapse each month, who has not attended in three weeks and is about to leave. By the time a problem is visible in the revenue, it has been running for a quarter.
What we build for a club
First, memberships and billing in one place, with automatic renewal, freezes and expiry handling. Second, schedules and attendance captured at the point of entry, not written down later. Third, coach hours and payroll derived from the same attendance data, which removes an entire monthly reconciliation. Fourth, retention analytics: who is lapsing, which classes fill, which tier is profitable — the questions that currently cannot be answered at all.