Why heating generates so many complaints
District heating produces concentrated, seasonal complaint volume: temperature in an apartment depends on the supplier, the building, and the flat itself, and a resident cannot tell which is at fault. So they call, and the operator cannot tell either. Season start and end dates, planned outages and hydraulic testing are announced in ways that reach almost nobody, which converts routine work into an emergency of phone calls every single year.
What we build for a heating supplier
First, season schedules and planned works announced by building, with subscriptions, since that is the information residents actually need in advance. Second, complaint reporting with tracking at building and apartment level, so patterns become visible instead of anecdotal. Third, consumption and temperature data published per building, which resolves the argument about where the fault sits. Fourth, billing and payment in a resident portal.