Why residents distrust management
Residents pay monthly and see a dirty stairwell, a broken lift and a management company that does not answer. Whether or not the money is well spent, the absence of any reporting guarantees the assumption that it is not. Maintenance requests disappear into a phone. Meeting decisions are known to whoever attended. The result is arrears, conflict and buildings that vote to change managers every few years.
What we build for a management company
First, financial reporting published per building: what was collected, what was spent, on what — which removes the foundation of most disputes. Second, maintenance requests with visible status and completion, so residents can see work happening. Third, fee breakdown explained line by line, since an unexplained charge is read as theft. Fourth, meeting materials, decisions and voting, plus payment with balance visibility, which reduces arrears more than any reminder.