Why faults go unreported
Street lighting faults are visible to hundreds of people and reported by almost none, because there is no obvious way to do it. Maintenance therefore runs on patrols rather than on information, which is slower and more expensive than it needs to be. The commercial side of this business — municipal contracts and energy efficiency retrofits — is awarded through tenders that operators find late, because procurement information is scattered.
What we build for a lighting operator
First, map-based fault reporting that requires no account and takes seconds, which is the only way volume is ever collected. Second, maintenance status per report, so residents see that reporting works and keep doing it. Third, efficiency project evidence with consumption before and after, which is what wins retrofit contracts. Fourth, tender and municipal contract materials, since that is where the revenue actually is.