Where automotive businesses lose money
A dealership or large workshop runs sales enquiries in personal phones, service appointments in a paper diary, parts in a spreadsheet and accounts somewhere else. Leads are lost because nobody followed up, bays sit idle while customers wait for a callback, parts are over-ordered and under-stocked simultaneously, and nobody can say what a customer is worth across sales, service and parts over five years.
What we build for a dealership
First, lead tracking with follow-up, since most lost sales in this business are simply unreturned calls. Second, service scheduling tied to bay and technician capacity, replacing the diary and ending the double booking. Third, parts inventory driven by service demand, which stops both stockouts and dead capital. Fourth, a unified customer and vehicle history, so the business can see lifetime value and stop treating sales, service and parts as separate companies.