How patients choose a laboratory
A patient arrives holding a paper referral with five abbreviations on it and one question: what does this cost and where do I go. If the catalogue does not find a test by its abbreviation, by its panel name and by its common synonym, they leave for a lab that does — nobody decodes your navigation. The second regular visitor tests repeatedly, for hormones or diabetes control, and wants to see a trend rather than scattered PDFs in a chat. The third is arranging a home visit for a relative and needs to know whether you cover their district at all.
What we build for a laboratory
The foundation is a test catalogue built like e-commerce: search by name, abbreviation and active substance, filters by biomaterial and turnaround, a basket and one checkout for several tests at once. Then home nurse booking with address validation against your service zones, so dispatch stops filtering out unreachable districts by hand. Then a results portal — signed PDFs, a trend chart for repeated markers, access by one-time code rather than a password nobody remembers. Then LIS integration, so a finished result publishes itself and the accepted / in progress / ready status updates without anyone answering "is it ready yet". Panels and check-ups get their own landing pages, because that is how they are searched.