How express is chosen
Express delivery is bought when something must arrive by a deadline, and the sender compares services on guaranteed delivery time and price. A service that takes an hour to quote contradicts its own proposition. Business senders are the volume: regular pickups, consolidated invoicing and an integration with their order system, none of which a consumer-facing page provides. Failed deliveries and their handling decide whether a business sender stays.
What we build for an express courier
First, instant pricing with guaranteed delivery times by destination, since the guarantee is the product. Second, pickup booking with a time window, which is the first operational step and currently a phone call. Third, tracking for sender and recipient, plus proactive notification on exceptions, because a silent failed delivery is the complaint. Fourth, business accounts with scheduled pickups, consolidated invoicing and an API, where the volume and margin are.